Return & Refund Policy

Last Updated: 12 February 2026
Website: https://flairpicks.co.uk
Email: info@flairpicks.co.uk

1. 30-Day Return Policy

We offer a 30-day return policy from the date you receive your item.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase (order number or receipt) is required

2. How to Request a Return

To start a return, please contact us at:

info@flairpicks.co.uk

Please include:

• Your full name

• Order number

• Reason for return

• Photos (if item is damaged or faulty)

We will respond within 1 business day with return instructions.

3. Damaged, Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

If approved, we will offer:

• A replacement, or

• A full refund

Return shipping costs for faulty or incorrect items will be covered by FlairPicks.

4. Change of Mind Returns

If you wish to return an item due to change of mind:

• You are responsible for return shipping costs

• Item must be unused and resellable

Shipping fees are non-refundable unless the item is faulty.

5. Non-Returnable Items

The following items cannot be returned:

• Used products

• Items not in original condition

• Items damaged by misuse

• Clearance or final sale items (if marked as non-returnable at purchase)

6. Refund Process

Once we receive and inspect your return:

• We will notify you of approval or rejection

• Approved refunds are processed within 7–10 business days

• Refunds are issued to the original payment method

Processing time may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your card provider

3. Contact your bank

If you still need assistance, email us at info@flairpicks.co.uk.

8. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at info@flairpicks.co.uk.

9. Do We Accept Returns?

Yes, FlairPicks accepts returns in accordance with UK consumer protection regulations.

10. Return Window (How Long Customers Have to Return Items)

Customers have 30 calendar days from the date of delivery to request a return.

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

11. Condition of Returned Items

To be eligible for a return:

• Item must be unused and in the same condition that you received it

• Item must be in the original packaging

• Proof of purchase (order number or receipt) is required

• Items must not be damaged due to misuse or improper handling

We reserve the right to refuse returns that do not meet these conditions.

12. Return Shipping Costs (Who Pays for Return Shipping?)

• If the item is faulty, damaged, or incorrect, we will cover the return shipping cost.

• If the return is due to change of mind, the customer is responsible for return shipping costs.

Return shipping fees are non-refundable unless the return is due to our error.

13. How to Start a Return

To initiate a return, please contact:

info@flairpicks.co.uk
Please include your order number and reason for return.

We aim to respond within 1 business day.

14. Refund Process (How & When Refunds Are Processed)

Once your return is received and inspected:

• We will notify you via email regarding approval or rejection

• If approved, your refund will be processed within 7–10 business days

• Refunds are issued to the original payment method

• Depending on your bank or card provider, it may take additional time for the refund to appear in your account

15. Non-Returnable Items (If Applicable)

Certain items may not be eligible for return due to hygiene or safety reasons.

16. Your UK Consumer Rights

This policy does not affect your statutory rights under UK Consumer Rights laws.

Customers in the United Kingdom may have additional rights under applicable consumer protection regulations.