FAQ

Frequently Asked Questions (FAQ) – FlairPicks (United Kingdom)

Last Updated: 3 November 2025

Q1: Is FlairPicks a safe website?

A: Yes. FlairPicks is a trusted and legitimate UK-based online store, operated by FlairPicks Ltd (Company No. 16227169).
We’re committed to providing every customer with a secure, transparent, and reliable shopping experience.

Q2: Is my payment secure on FlairPicks?

A: Absolutely. All transactions are processed through secure, UK-based payment gateways that use SSL encryption to protect your personal and payment information.
We never store or share your full payment details—your privacy and security are always our top priority.

Q3: Do you offer discounts for bulk or wholesale orders?

A: Yes, we do. For bulk or wholesale inquiries, please contact our customer support team via info@flairpicks.co.uk or call +44 20 7459 4568.
We’ll be happy to discuss custom pricing or special offers based on your order volume.

Q4: How do I install your lights?

A: Most of our lighting products include simple installation guides inside the packaging.
For more complex fixtures or hardwired lighting, we recommend using a qualified professional electrician to ensure proper installation and safety.

Q5: What is the standard delivery time?

A: Standard delivery usually takes 2–4 working days across the United Kingdom.
We also offer Express Delivery (1–3 working days) and Next Day Delivery options at checkout for faster service (subject to courier cut-off times).
Please note that FlairPicks currently ships only within the UK—we do not offer international delivery at this time.

Q6: Are your lights energy efficient?

A: Yes. Our products are designed using modern LED technology, offering long-lasting, energy-efficient performance that helps reduce electricity costs while being environmentally friendly.

Q7: Can I return my order if there’s an issue?

A: Of course. If you receive a faulty, damaged, or incorrect item, or if you change your mind, you can return it within 30 days of purchase in accordance with our Returns & Refunds Policy.
Returned products must be unused, in original packaging, and include all accessories/manuals.
Refunds are processed to the original payment method within 10 business days after inspection.

Q8: How can I contact FlairPicks for support?

A: You can reach our UK-based customer support team anytime using the following details:

Email: info@flairpicks.co.uk
Phone: +44 20 7459 4568
Address: 11 Alberta Terrace, Nottingham, NG7 6JA, United Kingdom