FAQs

1. How long does delivery take?

• Order handling: usually 0–1 business day

• Shipping time:

  • Standard Delivery: 2–4 business days

  • Express Delivery: 1–3 business days

  • Next Day Delivery: Next business day (orders placed before 02:00 PM GMT)

For complete details, please see our Shipping Policy.

2. Do you provide free shipping?

We currently offer:

• Standard Delivery – £3.99

• Express Delivery – £5.99

• Next Day Delivery – £7.99

All shipping costs are clearly displayed at checkout. Please check our Shipping Policy for full details.

3. Where is your business located?

Flair Picks is based in the United Kingdom and serves customers across the UK.

4. What if my order arrives damaged or defective?

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photo evidence.
We will arrange a replacement or appropriate resolution in line with our Returns Policy.

5. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, in original condition, and in its original packaging.
Full details are available in our Returns & Refunds Policy.

6. When will I receive my refund?

Once your return is received and approved, refunds are processed within up to 10 business days, depending on your payment provider.
Please see our Refund Policy for full details.

7. Do your products come with a warranty?

We strive to provide quality products but do not guarantee manufacturer warranties for third-party items. For issues, please contact us within 30 days for assistance as per our Return Policy.

8. How can I contact customer support?

You can contact us via our Contact Us page or email us directly at:
info@flairpicks.co.uk
+44 20 7459 4568

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM

Time Zone: Greenwich Mean Time (GMT)

Saturday and Sunday: Closed

10. Do you ship internationally?

No, Currently, we ship within the United Kingdom only.

11. Do you have a physical store?

Flair Picks operates exclusively online, allowing us to offer competitive prices and a wide product selection.

12. Can I place bulk orders?

Yes, bulk orders are welcome.
Please contact us at info@flairpicks.co.uk for arrangements and pricing.

13. How do I exchange a product?

For exchanges involving size, colour, or product model, please follow the instructions in our Returns Policy.

14. How can I track my order?

You can track your shipment through the Order Tracking Page on our website. Once shipped, you will also receive an email with your tracking number.